Enjoy Croatia without roaming worries
Roaming in Croatia – and staying connected across the Balkans
Croatia is part of the EU roaming zone. With MTEL, you benefit not only in Croatia, but also in Bosnia, Serbia and other Balkan countries from included usage – ideal for holidays, family visits and travelling across the region.
Typical situations – and why MTEL fits
Holiday in Croatia
Browse, stream and navigate just like at home – without roaming stress.
Day trip to Bosnia
Keep using your plan seamlessly – no extra charges when crossing the border.
Family in the Balkans
Stay reachable at all times – whether in Serbia, Bosnia or Croatia.
Road trip through multiple countries
One plan, multiple countries – no switching or second thoughts.
Find your perfect plan: Choose the duration and the countries where you want to use your tariff below.
Would you like to add another tariff or proceed to the cart?
Croatia is in the EU – MTEL goes further
EU roaming rules apply in Croatia. But many trips don’t end at the Croatian border: if you visit family in Bosnia, Serbia or other Balkan countries, you need more than standard EU roaming.
That’s where MTEL makes the difference: our My World plans are designed for people who want to stay connected between Switzerland, Croatia and the Balkans.
Why MTEL goes beyond standard EU roaming
Many providers work well in Croatia – but as soon as you travel further into the Balkans, it often becomes expensive or complicated. MTEL is built exactly for these journeys.
Traditional providers
One plan for Croatia, the EU and the Balkans
With MTEL, you stay flexible: whether it’s a summer holiday in Croatia, a family visit in Bosnia or a trip through Serbia – your plan keeps you connected reliably.
Find the right plan for your trip now.
View plans →Download the MTEL app and enjoy
- The best offers
- Always-on promotions
- Always with you
Device support for following:
FAQ
Mobile Plan
Roaming
What is the difference between prepaid and postpaid?
The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.
Can I also use the internet elsewhere in the EU with my postpaid contract?
Yes, of course! Mobile internet is included in Switzerland, EU member states, Serbia, Bosnia-Herzegovina, North Macedonia and Montenegro with all our postpaid contracts.
Where can I take out a mobile phone contract?
In all MTEL shops, via our webshop at mtel.ch, at mobilezone, as well as by phone through our contact center on tel. +41784747470.
Are calls to Serbia, Bosnia and Herzegovina. North Macedonia and Montenegro unlimited in all postpaid contracts?
Yes, but only to the MTEL zone networks („mts“ in Serbia, „m:tel“ in Bosnia and Hercegovina, MTEL in North Macedonia and m:tel in Montenegro)
Does “Roam Like Home” mean that you can also use mobile internet elsewhere in the EU at no extra charge?
Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina, North Macedonia and Montenegro.
Where can I find current promotions?
You can always find the best promotions for mobile telephony at Deals.
How can I check my mobile data usage?
You can check your mobile data usage in your MTEL customer profile or via the MTEL app. There you can see your remaining data, minutes, and SMS in real time.
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We are here to help
