Roaming in Croatia – and staying connected across the Balkans
Croatia is part of the EU roaming zone. With MTEL, you benefit not only in Croatia, but also in Bosnia, Serbia and other Balkan countries from included usage – ideal for holidays, family visits and travelling across the region.
Typical situations – and why MTEL fits
Holiday in Croatia
Browse, stream and navigate just like at home – without roaming stress.
Day trip to Bosnia
Keep using your plan seamlessly – no extra charges when crossing the border.
Family in the Balkans
Stay reachable at all times – whether in Serbia, Bosnia or Croatia.
Road trip through multiple countries
One plan, multiple countries – no switching or second thoughts.
Find your perfect plan: Choose the duration and the countries where you want to use your tariff below.
No contract commitment24-month commitment
CH & EUCH & Balkan
Sweazy Extreme
19.95/Mo.
24.95/Mo.
Details
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Unlimited data in CH
Unlimited roaming data in the EU, UK & NOR
Unlimited MIN & SMS
No contract commitment
Details
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Sweazy S
9.95/Mo.
12.95/Mo.
Details
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Unlimited GB in CH (300 GB full speed)
3 GB roaming data in EU, UK & NOR
Unlimited MIN & SMS
No contract commitment
Details
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Sweazy M
12.95/Mo.
19.95/Mo.
Details
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Unlimited data in CH (300 GB full speed)
50 GB roaming data in the EU, UK & NOR
Unlimited MIN & SMS
No contract commitment
Details
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Holiday in Croatia
Browse, chat and navigate in Croatia just like at home – relaxed and without roaming worries.
Onwards to the Balkans
If your journey continues to Bosnia, Serbia or beyond, your MTEL plan stays just as practical.
Family & Home
Perfect if you have family or friends across multiple countries in the region.
Croatia is in the EU – MTEL goes further
EU roaming rules apply in Croatia. But many trips don’t end at the Croatian border: if you visit family in Bosnia, Serbia or other Balkan countries, you need more than standard EU roaming.
That’s where MTEL makes the difference: our My World plans are designed for people who want to stay connected between Switzerland, Croatia and the Balkans.
✓ Croatia covered as an EU country
✓ Balkan countries already included in your plan
✓ No additional activation required
✓ Ideal for holidays, family visits and road trips
Why MTEL goes beyond standard EU roaming
Many providers work well in Croatia – but as soon as you travel further into the Balkans, it often becomes expensive or complicated. MTEL is built exactly for these journeys.
Traditional providers
✅ Croatia usually included as an EU country
❌ Bosnia often not included in EU roaming
❌ Serbia and other Balkan countries often expensive
❌ Additional packages or activation often required
MTEL
✅ Easy usage in Croatia and across the EU
✅ Balkan countries already included in your plan
✅ Ideal for Bosnia, Serbia and road trips
✅ Ready to use – no additional activation
Prepaid for Croatia: find your plan
All offers as eSIM – no contract, renewed every 30 days.
Not keen on a subscription? With MTEL Prepaid, roaming data for Croatia and other Balkan countries such as Bosnia and Serbia is already included – no contract and full cost control. With the eSIM, you’re online in just a few minutes, no waiting for the post.
1
Choose your plan Pick the prepaid plan with the roaming data you need in Croatia and on your onward journey.
2
Order your eSIM Your eSIM is ready to go instantly – ideal even just before you leave. Check first that your phone supports eSIM.
3
Activate & travel Activate your eSIM in just a few minutes and be online in Croatia as soon as you arrive.
✓ No subscription ✓ Ideal for road trips ✓ Full cost control
eSIM
FLOW S
10.-
15.-
Details
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11 GB in CH
1 GB roaming data in EU, UK, NOR & the Balkans
1'111 Min & SMS
1'111 Roaming Min & SMS
renews every 30 days
Details
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eSIM
FLOW M
15.-
25.-
Details
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Unlimited GB in CH (50 GB full speed)
5 GB Roaming Data in EU, UK, NOR & Balkans
Unlimited MIN & SMS
1'000 Roaming MIN & SMS
Renews every 30 days
Details
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eSIM
FLOW L
20.-
40.-
Details
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Unlimited GB in CH (100 GB full speed)
10 GB Roaming Data in EU, UK, NOR & Balkans
1 GB in Turkey, Albania, USA, UAE & more
Unlimited MIN & SMS
5'000 Roaming MIN & SMS
renews every 30 days
Details
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eSIM
FLOW XL
25.-
50.-
Details
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Unlimited GB in CH (300 GB full speed)
30 GB Roaming Data in EU, UK, NOR & Balkans
3 GB in Turkey, Albania, USA, UAE & more
Unlimited MIN & SMS
1'000 Roaming Min & SMS
renews every 30 days
Details
Buy now
Would you like to add another tariff or proceed to the cart?
One plan for Croatia, the EU and the Balkans
With MTEL, you stay flexible: whether it’s a summer holiday in Croatia, a family visit in Bosnia or a trip through Serbia – your plan keeps you connected reliably.
What is the difference between prepaid and postpaid?
The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.
Can I also use the internet elsewhere in the EU with my postpaid contract?
Yes, of course! Mobile internet is included in Switzerland, EU member states, Serbia, Bosnia-Herzegovina, North Macedonia and Montenegro with all our postpaid contracts.
Where can I take out a mobile phone contract?
In all MTEL shops, via our webshop at mtel.ch, at mobilezone, as well as by phone through our contact center on tel. +41784747470.
Are calls to Serbia, Bosnia and Herzegovina. North Macedonia and Montenegro unlimited in all postpaid contracts?
Yes, but only to the MTEL zone networks („mts“ in Serbia, „m:tel“ in Bosnia and Hercegovina, MTEL in North Macedonia and m:tel in Montenegro)
Does “Roam Like Home” mean that you can also use mobile internet elsewhere in the EU at no extra charge?
Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina, North Macedonia and Montenegro.
Where can I find current promotions?
You can always find the best promotions for mobile telephony at Deals.
How can I check my mobile data usage?
You can check your mobile data usage in your MTEL customer profile or via the MTEL app. There you can see your remaining data, minutes, and SMS in real time.
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