Number porting

Switch 2 MTEL

How does number porting work?

Switch to MTEL CH without the paperwork from your old provider! Our free and straightforward number porting makes it possible.

MOBILE SUBSCRIPTION

Request number porting

If you would like to port a number from a mobile subscription, we need:

the name of the contract holder
the earliest date on which you can leave your current provider without additional costs
your preferred date for the number transfer (transferring before the end of your contract may incur fees)

Get the information via free SMS

Scan the QR code to send a free SMS. You will then receive the required information.

QR code not working? Send a free SMS with the text INFO to 503.

Grant authorisation and have your old contract cancelled

When you order your MTEL subscription, you or the contract holder can grant the authorisation. This allows MTEL to cancel your old mobile contract and port your mobile number.

Porting date Porting can take place no earlier than 14 working days after your request and does not take place on weekends or public holidays.

Porting

Porting will be carried out on the confirmed date. From then on, your old SIM card will no longer be valid and should be replaced with your new MTEL SIM card.

PREPAID

Request number porting

If you use a prepaid service with another provider and would like to bring your number to MTEL, we need:

the name of the contract holder
your preferred date for the number transfer

Start porting via free SMS

Scan the QR code to send a free SMS. This starts the number transfer process.

QR code not working? Send a free SMS with the text YES to 499.

Important: Porting cannot start without this SMS. Your mobile number remains valid and active with your current provider until the porting date.

Grant authorisation

Once you have completed your MTEL subscription/prepaid registration, you or the contract holder can grant the authorisation. This allows MTEL to port your mobile number.

Porting date Porting can take place no earlier than 7 working days after your request and does not take place on weekends or public holidays.

Porting

Porting will be carried out on the confirmed date. From then on, your old SIM card will no longer be valid and should be replaced with your new MTEL SIM card.

Frequently asked questions about number porting

Here you'll find answers to the most important questions about bringing your number to MTEL.

Does number porting cost anything? +

No, bringing your number to MTEL is free of charge. Fees may only be charged by your current provider if you switch before the end of your contract term.

How long does porting take? +

For a mobile subscription, at least 14 working days; for prepaid, at least 7 working days after your request. Porting does not take place on weekends or public holidays.

Can I be reached during the switch? +

Yes. Your current number stays active until the porting date. You can already use your new MTEL SIM card beforehand with a temporary number.

What happens to the temporary number? +

On the porting date, it is replaced by your current number. You don't need to do anything else.

When do I need to change my SIM card? +

On the porting date. From then on, your old SIM card is no longer valid and you only use your new MTEL SIM card.

The number isn't registered in my name. Can I still bring it with me? +

Yes, as long as the contract holder gives authorisation for the porting.

What information do I need for porting? +

The name of the contract holder, the earliest date on which you can leave your current provider without additional costs, and your preferred date. You'll receive the first two by sending a free SMS with the text INFO.

Can I bring a foreign number to MTEL? +

No, only Swiss mobile numbers can be ported.

What happens to my prepaid credit with my old provider? +

You can use your remaining prepaid credit until the porting date. Any remaining credit expires with the porting, so it's best to use it up before you switch.

Can I also port an eSIM? +

Of course. The process is the same as for a classic physical SIM card.

What if something goes wrong with the porting? +

Our customer support is here to help you every day from 07:00 to 22:00 at +41 47 74141.