Roaming in the Balkans – Easy to use. No extra costs.
Do you still have questions?
Answers & support in the customer area
Roaming in the Balkans – made simple
Stay online across the Balkans anytime – whether in Serbia, Bosnia and Herzegovina, Montenegro or North Macedonia. With MTEL, you can surf and call just like at home – with no unpleasant surprises.
Many of these countries are not part of the EU – so standard EU roaming does not apply. With the My World tariffs, you can still stay connected without worries.
No hidden costs
Ideal for traveling to the Balkans
Stable connection
Use WhatsApp & Viber
Would you like to add another tariff or proceed to the cart?
For everything that connects you to the Balkans
Many of our customers have family, friends or roots in the Balkans. That’s why we have developed our plans exactly for this.
So you don’t have to choose between two countries.
Why MTEL instead of classic roaming
Many mobile providers treat the Balkans like a classic roaming zone: complicated, expensive and often only usable with additional options.
MTEL takes a different approach – our plans are specifically developed for usage between Switzerland and the Balkans.
Traditional providers
Roaming tailored to your country
Choose your country and discover suitable plans, options and prices for your everyday life between Switzerland and the Balkans.
Croatia
Perfect for holidays, family and stays on the Adriatic – with full cost control.
Download the MTEL app and enjoy
- The best offers
- Always-on promotions
- Always with you
Device support for following:
FAQ
Mobile Plan
Roaming
What is the difference between prepaid and postpaid?
The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.
Can I also use the internet elsewhere in the EU with my postpaid contract?
Yes, of course! Mobile internet is included in Switzerland, EU member states, Serbia, Bosnia-Herzegovina, North Macedonia and Montenegro with all our postpaid contracts.
Where can I take out a mobile phone contract?
In all MTEL shops, via our webshop at mtel.ch, at mobilezone, as well as by phone through our contact center on tel. +41784747470.
Are calls to Serbia, Bosnia and Herzegovina. North Macedonia and Montenegro unlimited in all postpaid contracts?
Yes, but only to the MTEL zone networks („mts“ in Serbia, „m:tel“ in Bosnia and Hercegovina, MTEL in North Macedonia and m:tel in Montenegro)
Does “Roam Like Home” mean that you can also use mobile internet elsewhere in the EU at no extra charge?
Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina, North Macedonia and Montenegro.
Where can I find current promotions?
You can always find the best promotions for mobile telephony at Deals.
How can I check my mobile data usage?
You can check your mobile data usage in your MTEL customer profile or via the MTEL app. There you can see your remaining data, minutes, and SMS in real time.
We are here to help
We are here to help
