Balkan Roaming Switzerland | No extra costs with MTEL

Roaming in the Balkans – Easy to use. No extra costs.

Surf and call in the Balkans just like in Switzerland – with no hidden fees.

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Subscriptions starting from 9.95 per month

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Keep your number

Switch to MTEL easily

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Roaming without extra costs

Surf now in 70+ countries

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Do you still have questions?

Answers & support in the customer area

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Roaming in the Balkans – made simple

Stay online across the Balkans anytime – whether in Serbia, Bosnia and Herzegovina, Montenegro or North Macedonia. With MTEL, you can surf and call just like at home – with no unpleasant surprises.

Many of these countries are not part of the EU – so standard EU roaming does not apply. With the My World tariffs, you can still stay connected without worries.

No hidden costs

Ideal for traveling to the Balkans

Stable connection

Use WhatsApp & Viber

Contract-free24-month commitment

Save CHF 70 / month

My World L 100

19.95/Mo.

89.95/Mo.

100 GB Balkans – for streaming & longer stays

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100 GB Balkans – for streaming & longer stays

✓ 50 + 50 GB in SRB, BIH, MNE, MKD & EU

✓ 5,000 mins & SMS to the EU & Balkans

✓ Unlimited data & calls in CH

✓ Contract with no minimum term

✓ Lifetime discount: subscription price remains permanently the same

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My World S

49.95/Mo.

10 GB Balkans – for everyday use & short stays

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10 GB Balkans – for everyday use & short stays

✓ 20 GB in SRB, BIH, MNE, MKD & EU

✓ 1,000 mins & SMS to the EU & Balkans

✓ Unlimited data & calls in CH

✓ Contract with no minimum term

✓ Lifetime discount: subscription price remains permanently the same

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My World M

69.95/Mo.

30 GB Balkans – for frequent traveling

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30 GB Balkans – for frequent traveling

✓ 60 GB in SRB, BIH, MNE, MKD & EU

✓ 3,000 min & SMS to the EU & Balkans

✓ Unlimited data & calls in CH

✓ No minimum contract term

✓ Lifetime discount: Price stays the same

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My World Extreme

109.95/Mo.

100 GB Balkans – maximum freedom

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100 GB Balkans – maximum freedom

✓ 100 GB in SRB, BIH, MNE, MKD & EU

✓ Unlimited mins & SMS to the EU & Balkans

✓ Unlimited surfing & calls in CH

✓ Contract with no minimum term

✓ Lifetime discount: subscription price remains permanently the same

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For everything that connects you to the Balkans

Many of our customers have family, friends or roots in the Balkans. That’s why we have developed our plans exactly for this.

So you don’t have to choose between two countries.

Family

Stay connected with your loved ones – anytime and anywhere, whether in Switzerland or in the Balkans.

Travel

Use your mobile data in the Balkans like at home – for maps, social media, navigation and everything you need on the go.

Communication

Included minutes to the Telekom Srbija group: mts in Serbia, m:tel in BiH, m:tel Montenegro and MTEL in North Macedonia.

One plan. Two worlds. No roaming stress.

At home in Switzerland, worry-free connection in the Balkans.

Use your plan in the Balkans like at home

With MTEL, there is no complicated difference between domestic and abroad. You use your data in the Balkans just like in Switzerland – for social media, navigation, streaming and everything you need on the go.

No hidden roaming fees

No additional activation required

No plan or SIM card change abroad

Full cost control

Why MTEL instead of classic roaming

Many mobile providers treat the Balkans like a classic roaming zone: complicated, expensive and often only usable with additional options.

MTEL takes a different approach – our plans are specifically developed for usage between Switzerland and the Balkans.

Traditional providers

❌ Roaming in the Balkans often expensive and unclear

❌ Additional packages must be activated

❌ Limited usage or high surcharges

❌ Few or no included minutes

MTEL

✅ Usage in the Balkans already included

✅ Ready to use – no activation required

✅ Use your data in the Balkans like in Switzerland

✅ Included minutes to Telekom Srbija group

Roaming tailored to your country

Choose your country and discover suitable plans, options and prices for your everyday life between Switzerland and the Balkans.

Serbia

Stay connected with family and friends – with suitable roaming options for Serbia.

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BiH

Ideal for frequent travel and contacts to Bosnia and Herzegovina.

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Turkey

Use your phone in Turkey flexibly with full cost control.

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Croatia

Perfect for holidays, family and stays on the Adriatic – with full cost control.

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Download the MTEL app and enjoy

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FAQ

Mobile Plan

Roaming

What is the difference between prepaid and postpaid?

The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.

Can I also use the internet elsewhere in the EU with my postpaid contract?

Yes, of course! Mobile internet is included in Switzerland, EU member states, Serbia, Bosnia-Herzegovina, North Macedonia and Montenegro with all our postpaid contracts.

Where can I take out a mobile phone contract?

In all MTEL shops, via our webshop at mtel.ch, at mobilezone, as well as by phone through our contact center on tel. +41784747470.

Are calls to Serbia, Bosnia and Herzegovina. North Macedonia and Montenegro unlimited in all postpaid contracts?

Yes, but only to the MTEL zone networks („mts“ in Serbia, „m:tel“ in Bosnia and Hercegovina, MTEL in North Macedonia and m:tel in Montenegro)

Does “Roam Like Home” mean that you can also use mobile internet elsewhere in the EU at no extra charge?

Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina, North Macedonia and Montenegro.

Where can I find current promotions?

You can always find the best promotions for mobile telephony at Deals.

How can I check my mobile data usage?

You can check your mobile data usage in your MTEL customer profile or via the MTEL app. There you can see your remaining data, minutes, and SMS in real time.

We are here to help

Customer support

Every day from 07:00 - 22:00

+41 47 74141