Roaming in Serbia – already included in your plan
Roaming in Serbia – simple & no hidden charges
Stay online in Serbia anytime – whether in Belgrade, Novi Sad, Niš or on your way to visit family. With MTEL you can surf and call just like at home – without extra costs and without unpleasant surprises.
Serbia is not part of the EU – so standard EU roaming does not apply here. With the My World plans, Serbia is already included – no extra package needed, just use it like at home.
No hidden costs
Serbia already included
Stable connection
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So you stay connected in Serbia at all times
Serbia is not part of the EU roaming zone. With many providers, this can quickly lead to additional costs. MTEL is designed for people who regularly travel between Switzerland and Serbia – whether visiting family, traveling, or living there.
Use your plan in Serbia just like at home
With MTEL, you don’t need to activate any additional roaming package in Serbia. Your plan simply continues to work – for navigation, social media, messaging and everything you need on the go.
This way, you stay reachable, keep full control over your costs and don’t have to worry about unpleasant surprises on your bill.
Why MTEL instead of classic roaming
Many mobile providers treat the Balkans like a classic roaming zone: complicated, expensive and often only usable with additional options.
MTEL takes a different approach – our plans are specifically developed for usage between Switzerland and the Balkans.
Traditional providers
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- The best offers
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Device support for following:
FAQ
Mobile Plan
Roaming
What is the difference between prepaid and postpaid?
The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.
Can I also use the internet elsewhere in the EU with my postpaid contract?
Yes, of course! Mobile internet is included in Switzerland, EU member states, Serbia, Bosnia-Herzegovina, North Macedonia and Montenegro with all our postpaid contracts.
Where can I take out a mobile phone contract?
In all MTEL shops, via our webshop at mtel.ch, at mobilezone, as well as by phone through our contact center on tel. +41784747470.
Are calls to Serbia, Bosnia and Herzegovina. North Macedonia and Montenegro unlimited in all postpaid contracts?
Yes, but only to the MTEL zone networks („mts“ in Serbia, „m:tel“ in Bosnia and Hercegovina, MTEL in North Macedonia and m:tel in Montenegro)
Does “Roam Like Home” mean that you can also use mobile internet elsewhere in the EU at no extra charge?
Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina, North Macedonia and Montenegro.
Where can I find current promotions?
You can always find the best promotions for mobile telephony at Deals.
How can I check my mobile data usage?
You can check your mobile data usage in your MTEL customer profile or via the MTEL app. There you can see your remaining data, minutes, and SMS in real time.
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